- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 14 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Items will be shipped UPS ground,Fedex Ground or U.S Mail, unless shipping is specified by the customer. Our free freight is shipped UPS Ground or US.Mail,our Choice. If you specify any other shipping option than the ones specified,you will be billed the freight. We also EXPORT.
All none Defective Returns will be charged a 20% Restocking Fee.
FOR YOUR OWN PROTECTION, ORDERS WILL ONLY BE SHIPPED TO THE CARD HOLDER OR BILLED TO ADDRESS. WE WILL ONLY PROCESS YOUR ORDER IF YOUR NAME AND ADDRESS INFORMATION CAN BE VERIFIED WITH YOUR CREDIT -CARD All BANK.